Step 3:

If the claim was not processed correctly by your insurance company, or if you are not 100% sure it was correct, call the customer service department phone number as shown on your insurance card or on the EOB. The customer service representative should be able to explain your benefits and review if the claim was processed correctly. If they need additional time to review the claim, they will provide a written response when the review is complete. ALWAYS document ALL communications between you and your insurance company/provider. Note the date, time, name of the person you spoke with, the outcome/next step, and case reference number.